Repair and recycle

Repair your Nokia device (step 1 of 4)

Fix your Nokia Device

If you have a problem with your Nokia device, first try these 3 simple steps: they’ll fix most problems.

  • 1. Take the battery out

    • 1. Switch off your device
    • 3. Wait 30 seconds
    • 2. Take the battery out
    • 4. Put the battery back in, and switch on again

    Your data and contacts are not affected by removing the battery.

  • 2. Restore the factory settings

    To restore your device to its factory settings, follow the instructions in the user guide that came with your device. You can also find a copy of your user guide on the Nokia web page for your device.

    Your data and contacts are not affected by restoring factory settings.

  • 3. Check that your device is using the latest software

    Some problems can be solved by updating your device’s software to the latest version.

    We suggest you back up your data and contacts before updating your device software.

Device still not working?

If your device is still covered by warranty, you can send it to us for repair or take it to a Nokia Care Point. We work hard to fix devices as quickly as possible, but you could be without your phone for several days, so do make sure you’ve tried these other ideas first.

Nokia Gear and Accessories

Nokia are unable to process any warranty claims on these items through Nokia Care Points.
If your Nokia Accessory is not working but it is still covered by warranty, you can send it to us and we will check it for you; repairing or replacing as necessary.
Please note: Nokia require a Proof of Purchase with your items, otherwise we cannot process any warranty claim.