Repair and recycle

Phone not working properly? Try the following:

These simple steps can help in a majority of cases.

1. Switch off the device. 2. Remove the battery. 3. After a few seconds, re-insert the battery, and switch on the device.

Restore the original factory settings as explained in the user guide.

Make sure your device is running the latest software.
For downloads and assistance, go to www.nokia.co.uk/softwareupdate
Remember to back up your contacts and data before updating.

Common problems

Send for repair by Freepost

Find out how

Warranty

Warranty

The fine print. Read the terms of the European Limited Warranty.

Go

Please select an area:

Nokia Care point (repair services)
Nokia for Business
Nokia in-store specialists
Nokia stores

Recycling

Nokia Care points are happy to recycle your phones and accessories.

Learn more

Nokia battery advisory

Read more